Account Assistant (Part Time)

OVERVIEW

Under the supervision of Account Directors, this part-time position provides administrative and project support for client services teams to deliver consistent, efficient and overall great work to our clients. The Account Assistant will support client services teams by monitoring clients’ digital platforms plus correspondence from clients in the evenings and on the weekends. This position will also provide support for client event coverage, as needed. This position requires a self-motivated individual who wants to learn and grow in the field of communications and digital marketing. This position will require approximately 15-20 hours per week.

 

DUTIES AND RESPONSIBILITIES

• Monitor client’s social media platforms, participating in minute-by-minute online conversations by sparking discussions, answering questions, offering solutions and mediating conversations

• Live posting and event coverage for clients, as needed

• Understand and develop a strong knowledge of the client’s brand and business objectives to help be the “voice” of the social media channels for the client during coverage times

• Assist client services teams with the day-to-day execution of project tasks as assigned

• Gather, organize and create client reports

• Create and maintain project status reports, meeting notes for all internal and client meetings and a variety of other project and account documents

• Set up social media promotions and contests, as necessary, to execute the strategy and engage the client’s social media community

• Assist client services teams by helping to update project management system, as needed

• Coordinate and communicate project details to appropriate client services team members

• Monitor client email accounts during coverage times

• Monitor social tools for positive and negative sentiment on client, escalating as needed

• Identify threats and opportunities in user-generated content surrounding the client’s brand and report to appropriate supervisor and parties

• Assemble media kits and presentation materials as assigned

• Write content such as news releases

• Update websites, as needed

• Conduct keyword research for SEO purposes

• Perform research for client industry information, competitor information and community information to support analysis and content generation for Koch Communication clients

• Perform research for digital and public relations industry, as needed

• Participate in training sessions to gain company and marketing knowledge, as needed

 

KNOWLEDGE, SKILLS, ABILITIES

• Experience using social media platforms such as Facebook, Twitter, YouTube, Instagram and others on business level

• Intermediate skill level with personal computer using MS Word, Excel, and e-mail

• Mastery of the English language, including grammar and composition

• Basic knowledge of social media tools and techniques; research techniques and statistical gathering of information; public relations principles and strategies; accepted styles for materials released to media (including Associated Press and Yahoo Style Guide format)

• Excellent communications and writing skills

• Work within tight and often demanding deadlines

• Handle stressful situations gracefully

• Organized and manage time effectively

• Experience in project management

• Ability to successfully multi-task

• Ability to research, gather and organize pertinent data

• Ability to uphold and practice public relations and social media principles

• Must establish and maintain effective working relationships with others

• Effective collaboration skills and a strong respect for a team environment

• Web analytics and user-based web design knowledge is a plus

 

EDUCATION AND EXPERIENCE

Bachelor’s degree in journalism, communications, English or marketing preferred but not required. Active pursuit of a degree in listed fields above is required. Demonstrated experience in these areas is required, such as internships, writing samples, portfolio, etc.

 

COMPANY GENERAL POLICY & PROCEDURE

Attendance: Is punctual and present. Will request time off in accordance with policy and follow call-in procedures when unable to work as scheduled. The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The competence of the employee in performing his or her job duties will be demonstrated, maintained and improved on an ongoing basis. The statements contained in this position description reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered a detailed description of all the work requirements that may be inherent in the position.

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; sit; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

 

SALARY

Commensurate with experience

 

APPLY NOW